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I bought a pair of Rayban sunglasses as a gift 2 weeks ago and never got it. I checked with Rayban customer service and found out the item was delivered to wrong address. They said they will investigate and process refund. But there is nothing to investigate here, I...
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1.9
I liked
  • Sunglasses
I didn't like
  • Customer service
#1142440
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I purchased new progressive eyeglasses from Lens Crafters, and my fashion consultant (my wife) selected a Ray Ban frame (I couldn't care less about the name or "fashion;" I simply want good eyeglasses that are comfortable and help me see clearly). The new glasses were...
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1.4
I liked
  • No direct contact
I didn't like
  • High price for package of lenses and frams
  • Defaced lenses
#1112276
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Companies are like people, some are honest, others not so much. I have a feeling Ray Bans is neglecting their return policy system in order to win some extra money by people giving up trying to return their products. I've been trying to return a pair of glasses I...
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3.5
#1107219
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Ray Ban - Never seem to get my order

Ray Ban
#1058922
4.0
Details
Placed order. They cancelled order. No notifications/ they said they'd send a coupon code via email for 30% off. Never received. Re ordered. They granted a 25% disc. Received email 30 min later. Order was cancelled AGAIN- no reason offered. Ugh. Done with these people.
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Value for money

Ray Ban Customer Care Review

Ray Ban
#915112
1.0
Details
Been on hold for 2 hrs! What sort of customer service is this?? Shocking
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Ray Ban Sunglasses Review

Ray Ban
#908648
severe flaking on my rayban sunglasses
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Ray Ban Sunglasses Review

Ray Ban
#893649
Les compre 3,gafas *** el logotipo de rayban y llegaron rotas(estropeadas)
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Trying to buy replacement lens. They send you to where you purchased the glasses ( sunglass hut) they are clueless. What happens when the numbers on the frame wear out so you can't provide a model number. I tell you what happens ,NOTHING. Their 800 support is horrible....
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#1096850
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I am writing in regards to the awful way Ray-ban have handled my faulty order and the lack of effort to correct plus bad communication with me. Placed an order for glasses on the 21/06. I received my order on the 26/06. I opened the glasses out of the box, one of the...
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2.0
I liked
  • Glasses design
I didn't like
  • Bad communication
  • Staff members lie
  • Customer service
#1082665
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I ordered a pair of Ray Ban sunglasses from the official Ran Ban site on June 9, they were too small so I returned them on June 16. They received them on June 19. I waited a week with no confirmation from them so I called customer service, yes they received the glasses...
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3.3
I liked
  • Sunglasses
I didn't like
  • Unacceptable time to refund
#1075942
Reply to reviews
Ordered item online, delivered in 2 days. They were not as expected, so they were returned the next day, following their return process. The return was received 6/2/17. 10 days later, no credit, no email. I sent email inquiring about the refund - no answer. I contacted...
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1.6
I didn't like
  • Unacceptable time to refund
#1061115
Reply to reviews
I spent a month placing three orders none of which were filled. Customer "service" finally told me to order somewhere else. I was promised call backs and emails. None ever came, they were friendly and nice and did nothing they promised. I once got to a supervisor...
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1.0
#1055029
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I normally don't write reviews but my experience with Ray Ban was abysmal. I ordered a pair of rb5277 glasses on April 18th, but never got an email saying the item has shipped. Item was supposed to take 3 days to arrive but never did. Two days after this, I called CS...
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1.7
#1043902
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I placed an order in December, returned it with all proof as directed and can prove it was received at the warehouse. After many emails and an overseas phone call for over half an hour I have been promised a refund several times. It is now April and they have still not...
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1.0
#1038781
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