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Ordered item online, delivered in 2 days. They were not as expected, so they were returned the next day, following their return process. The return was received 6/2/17. 10 days later, no credit, no email. I sent email inquiring about the refund - no answer. I contacted...
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1.6
I didn't like
  • Unacceptable time to refund
#1061115
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I spent a month placing three orders none of which were filled. Customer "service" finally told me to order somewhere else. I was promised call backs and emails. None ever came, they were friendly and nice and did nothing they promised. I once got to a supervisor...
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1.0
#1055029
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I normally don't write reviews but my experience with Ray Ban was abysmal. I ordered a pair of rb5277 glasses on April 18th, but never got an email saying the item has shipped. Item was supposed to take 3 days to arrive but never did. Two days after this, I called CS...
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1.7
#1043902
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Ray Ban - Never seem to get my order

Ray Ban
#1058922
4.0
Placed order. They cancelled order. No notifications/ they said they'd send a coupon code via email for 30% off. Never received. Re ordered. They granted a 25% disc. Received email 30 min later. Order was cancelled AGAIN- no reason offered. Ugh. Done with these people.
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Ray Ban Customer Care Review

Ray Ban
#915112
1.0
Been on hold for 2 hrs! What sort of customer service is this?? Shocking
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Ray Ban Sunglasses Review

Ray Ban
#908648
severe flaking on my rayban sunglasses
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Ray Ban Sunglasses Review

Ray Ban
#893649
Les compre 3,gafas *** el logotipo de rayban y llegaron rotas(estropeadas)
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I placed an order in December, returned it with all proof as directed and can prove it was received at the warehouse. After many emails and an overseas phone call for over half an hour I have been promised a refund several times. It is now April and they have still not...
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1.0
#1038781
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I ordered a pair of ray-ban sunglasses on a Sunday night for my vacation on Friday. Of course, I only ordered it because the estimated arrival day was that Wednesday, which gives me 2 extra days to be safe. Wednesday rolls along, the sunglasses are STILL not shipped...
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#1030217
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I will never buy from Ray Bans again. I ordered a pair of sunglasses on their website in November. Apparently the glasses were damaged while in transit. I never received my glasses and have called customer service multiple times. All they say is they will put in a...
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1.0
#1009703
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I have been a Ray Ban user for decades and for the most part have been happy with my purchases. I recently had a pair of sunglasses stolen so I purchased new sunglasses ... exact same ones ... a few months ago. Over the holidays one of the lenses just fell out while I...
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1.8
I didn't like
  • Warranty and customer service
#986093
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I ordered sunglasses from a Ray-Ban web site. In November 2016 while they had a special price. The order on line said expect delivery 12-5-2016 the status was pending. I contacted them multiple times. First they said the sunglasses were delayed because they were coming...
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1.0
#982259
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I've been wearing RayBan Wayfarers and Aviators since 1988 and recently purchased a pair of New Wayfarers from RX Optical, a legitimate local chain who sell premium glasses. These are of poorer quality than many cheaper sunglasses that you might find in your local...
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1.3
#963434
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The painting on the surface the arms of frameless eyeglasses has peeled off without any manual scratches I.e. manufacturing defect not use defect as it one arm only ...the retailer claims that the ray ban grantuee is 6 months only so I did not accept that and need...
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1.7
#924566
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