Daniel T Olw

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Verified Reviewer
| map-marker Ashburn, Virginia

Concern on my issue

I didnt get the answer I needed, well maybe but I didnt find what I was look for. I really would like to deal with Ray Ban but I also would like to get what Im paying for. If you think yall can help, I would like to receive a phone call from yall. 203-435-****. Thanks for contacting me to see if I was taking care of. That says and means alot. Daniel Tucker
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Norm K Kdm

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Verified Reviewer
| map-marker Arlington, Texas

On the ‘net’ and had a frustrating and unproductive outcome

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Could not contact a human being for helpweb sites, forms, out of date web sites and on and on.VERY FRUSTRATING !!! Very apparent that business efficiency strategies have lost touch with doing business !!!
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User's recommendation: Get back to including some basics…provide for personal contact, phone numbers and informed personnel …I tried the ‘chat option’ and got NOWHERE !!!!

Arpan Jlu
map-marker Coimbatore, Tamil Nadu

PRODUCT NOT YET RECEIVED ORDER NO: 000043988

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Product not yet received since 26 July when order placed with full payment paid, poor customer service and no response
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Resolved
Mohan A Yvg

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Verified Reviewer

Resolved: Painting

Ray Ban - Painting
Updated by user Mar 11, 2023

There was a disturbance in the connection but the representative handled the call pretty well.

Updated by user Mar 13, 2023

Please spot Ray-Ban.

Original review Mar 13, 2023
I have copied a portrait with a size 8 by 4 ft acrylic on canvas but the special part of it is that there is a tag with your company's name printed on the specs and to be honest i want to sell it for a minimum price of 500 dollars.I dont know copied paintings are not worth as much. In a shorter sentence i would offer ther painting at a lower value of 400 dollars. And would also be attaching an image.
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Sonny S Afk
map-marker Melbourne, Victoria

Broken pair

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Quality is *** Poor quality, ray bands are trash, tried to give them a chance and should have known they are garbage after seeing the made in China tag. If you like wasting money I guess buy ray babds. 5 pounds of pressure breaks ray bands. I ran over my oakleys with my car n guess what; still in tact. #oakley waaaayyyyy superior to rat bands
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Loss:
$170
Pros:
  • All cons
  • No pros
Cons:
  • Literally everything ray bands suck so freaking bad

Preferred solution: Full refund

User's recommendation: Don’t buy garbage ray bands

Joachim alexander T

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Verified Reviewer

Garantia

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Ray Ban - Garantia
Glasses are broken since the day i got them were giving me issues and customer care isnt helping me at all
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Amarillo, Texas

Blue tooth pairing issue

I got Tye Ray-Ban stories for a BD GIFT. I had an iPhone pro-Max. I paired the RayBans to my iPhone device, I purchased a new iPhone 14 pro Max, have tried multiple times to pair the Ray-Ban Stories to my iPhone 14 pro max, even with the help of Ray ban customer support, tech support, to no avail. So far pure talk my cellular provider hasnt been able to help, nor RayBan Tech hasnt been able to help me. Thats my problem so far
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Anonymous
map-marker Grovetown, Georgia

Takes too long to process/more than 8day promise !

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Where is my order and why is it still sitting in confirmed status after 6 days with the validation of my prescription.Delivered within 8 days of prescription validated??You have passed this timeframe
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User's recommendation: Don’t be in a hurry to get your glasses

Sue A Dww
map-marker Orland Park, Illinois

Gift card not received

I ordered an e gift card for a Christmas gift and it never came. When calling Ray Ban 2 weeks later after payment cleared (only chat available, I was not able to talk to a person) I was told the gift card service had issues and that I could get a coupon for the amount via email but only to be used by me. I could not forward it to the original gift recipient. Also received no communication from them after order placed that there was an issue with their gift cards!!! Terrible customer service to say the least!
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User's recommendation: Not recommended

Anonymous
map-marker Palm Harbor, Florida

Insufficient address issue…

Unable to get sunglasses I ordered. Was advised they were returned to warehouse.I am still waiting for my refund.
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Anonymous
map-marker Cedar Grove, New Jersey

Parts

I have a story to report my broken sunglasses Ray-BanArrived My sunglasses is broken right side arm part number RB 3237 Color 004 size 60/17
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Anonymous
map-marker Evansville, Indiana

Order LOST

My order was returned to sender due to insufficient your address I have tried to chat and call and cannot get a hold of anybody so now I have a pair of 200 sunglasses that I paid for that are no where to be found
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Anonymous
map-marker Cedar Grove, New Jersey

Parts

Hi I have issues to report my broken Rayban SunglassesParts RB 3237 Color 004 Size 60/17. So can I get parts
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Shubhangi P Xeo

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Verified Buyer
| map-marker Nashville, Tennessee

The customer service applicate does not treat consumers well.

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Ray Ban - The customer service applicate does not treat consumers well.
Ray Ban - The customer service applicate does not treat consumers well. - Image 2
Ray Ban - The customer service applicate does not treat consumers well. - Image 3
I have received damaged sunglasses. I requested for refund because I am going to fly back to my country within one week. Instead of refund they ask me to pay more 70$ for repair. I can send the glasses back and I want my refund but its says its out of warranty. Its not my fault. Why I should pay for damaged sunglasses.
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Loss:
$83
Pros:
  • Sunglasses
Cons:
  • Difficult custimer service
  • Warranty and customer service
  • Will not honor warranty

Preferred solution: Full refund

User's recommendation: Never

Pranav Dus

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Verified Reviewer
| map-marker New Orleans, Louisiana

Parts

The customer service telephone does not work. Like a lot companies these days, Ray Ban does not want to talk with its customer. This is extremely bad for business. Ray Ban needs to reevaluate its customer service program.
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