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Summary of Ray Ban Customer Service Calls

52 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
03:31 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Ray Ban to Ask about:

Return/ Replace:

  • “Replace the lens”
  • “Replacement lense”
  • “Replacement of glass”

Product/ Service quality:

  • “Broken arm”
  • “My sun glasses broken”
  • “My son broke one of my glasses the warranty wore off and I don’t know what to do”

Payments and Charges:

  • “I was double charged”

Other:

  • “I need to Purchase parts”
  • “Ray ban polarized peeling”
  • “Design issue”

About Ray Ban

Top 5 Ray Ban Services

Customer Care, Shipping Service

Top 5 Likes about Ray Ban

Sunglasses, Range, Price, No direct contact, Glasses design

Top 5 Dislikes about Ray Ban

Customer service, Warranty and customer service, Unacceptable time to refund, Unacceptable service and communication, Quality

Summary

Ray Ban is an American brand of sunglasses which since 1999 is owned by Luxottica Group, Italy. The brand emerged the US market in 1937, specially developed for the US Air forces. Ray Ban lenses (APX ) are famous for their high level protection of eyes from harmful glares and rays, while being resistant to scratches and extra light. These would include B-15 XL, G-15 XLT, polarised and photochromic lenses. Among the most famous Ray Ban models are Aviators, Wayfarers and Balorama. Tom Cruise, Bob Dylan, John Kennedy, John Lennon and many others are among the many celebrities that contributed to the fame and advertisement of the brand.

Ray Ban reviews and complaints

Ray Ban is ranked 78 out of 419 in Medical Supplies and Equipment category

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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