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Contact Ray Ban Customer Service

Ray Ban Phone Numbers and Emails

Toll-Free Number:

  • (866) 472-9226
Call customer service

Customer Service:

  • (855) 327-7130
    Gift Cards
  • (800) 343-5594
    Warranty and Spare Parts Information

Legal:

  • (513) 765-4321
    Privacy Inquiries

Ray Ban Email:

Legal
Privacy Inquiries
Send Message
Is this your business?

How to Contact Ray Ban?

Most Popular Number:

(866) 472-9226
Total calls: 2 886 Issues resolved: 100 Last call: Jul 5, 2025
author avatar
PissedConsumer Reporter

Ray Ban customer service does not currently offer a Ray Ban chat option for customer service on Ray Ban website. However, you can still contact Ray-Ban customer support through other methods such as email or phone.

To contact Ray Ban customer service through Ray Ban website, visit their official website and locate the "Contact Us" page. Once there, you will be prompted to select your query category from a drop-down menu. Based on your selection, you will be provided with options such as chatting with a customer representative or obtaining the Ray Ban phone number for direct assistance.

If your query pertains to insurance, you will also have the option to fill out a form by providing your email address, name, and details about your insurance inquiry. This allows Ray Ban's customer service team to gather the necessary information to address your query effectively.

To get in touch with Ray Ban's customer service, you can dial 1-855-592-2237 or 1 516-484-3800. This phone number will connect you with their helpful customer service team, who can assist you with inquiries, provide assistance, or address any concerns you may have. Please note that their customer service hours are from Monday to Friday, 08:30 ET to 17:30 ET, and Saturday, 09:00 ET to 17:30 ET.

The Ray Ban company headquarters is located at 12 Harbor Park Dr, Port Washington, NY 11050, USA. This address serves as the central hub for Ray Ban operations. Having this address can be particularly helpful to the customers to direct any formal or direct specific queries to the Ray Ban company headquarters.

However, the headquarters is primarily an office location, so it’s advised to reach out to the customer service department through the company's official website.

Ray Ban Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Ray Ban Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Ray Ban is 8664729226. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 58% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Ray Ban may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Ray Ban Website:

Ray Ban Help Center:

Corporate Office Address:

Luxottica of America Inc.
4000 Luxottica Place
Mason, Ohio 45040
United States

Ray Ban Rating Based on 322 Reviews

Rating details

2.0
more details
Customer service
Product or Service Quality
Website
Value for money

Rating stats

Rating trend

How Good is Ray Ban's Customer Service?

Audra Vvk
Audra Vvk
Feels Disappointed | Jul 27, 2024

Very poor, I sent over $250 for my glasses and now I can't get you'll to repair them. I was embarrassed I'm walking in a crowded space a one Lens pop out.

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Dalan Eil
Dalan Eil
Feels Satisfied | Jul 06, 2024

Exceptional

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Aika Lfw
Aika Lfw
Feels Satisfied | Feb 16, 2024

I would just like to know if I can have my eye doctor put prescription lens in the Ray ban meta frames and would that alter the overall performance of these glasses

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Draven Dpt
Draven Dpt
Feels Disappointed | Oct 26, 2023

Called after hours so didn’t speak with anyone

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Steve U Hrp
Steve U Hrp
Feels Disappointed | Aug 17, 2023

No way to get a real person to answer. No response at all from them. Payment made for my sunglasses
8/3. Said 9 day delivery, now it is two weeks later and still no delivery or response.

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Mauricio Lzd
Mauricio Lzd
Feels Disappointed | Jul 14, 2023

Was not satisfied at all

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Summary of Ray Ban Customer Service Calls

4K TOTAL
CALLS
02:32 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ray Ban?

Product/ Service Question:

  • “Purchase”
  • “Warranty Policy sovereignty with United Canada”
  • “Purchase glasses”

Return/ Replace Question:

  • “Return problems”
  • “Return issues”
  • “Return”

Request for Information Question:

  • “300 peace’s sunglasses order replacing to you . I need discuss about that”
  • “Order questions”
  • “Help with my glasses”

Shipping and Delivery Question:

  • “Delivery”
  • “Meta glasses question”
  • “Meta glasses”

Payments and Charges Question:

  • “Metas won’t charge anymore”
  • “Glasses not holding charge”
  • “Glasses will not charge”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel”
  • “Cancel order just placed for Meta glasses”

Refund Question:

  • “Refund”
  • “Partial refund”
  • “Need my refund”

Staff Question:

  • “Service Issue”
  • “Customer service”
  • “Complaint about manager”

Cards Question:

  • “Gift card”
  • “Gift card was used and I need the PIN number”
  • “Gift card not activated”

Account Question:

  • “Problems with my goal account”
  • “Used wrong code”
  • “I was profiled, called a thief and was told police is going to be called ob me. I literally walked into the store.”

Website/ Application Question:

  • “Find a store to install my new lenses”
  • “Website issues”
  • “Trying to order on website but it won't clear others I don't want”

Employment Question:

  • “Are these prescription glasses available to order RW400EO olive green SHN”

Other Question:

  • “Sunglasses”
  • “Ray. Ban has no sound”
  • “Lost pakecje”

Compare Ray Ban Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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