Product: Ray Ban Sunglasses Clear all filters (0 of 38 reviews match)
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Ray Ban Retail Stores Service

One of the most horrible experiences with a mid to high end brands happened to me at the Ray Ban Store Plaza Las Americas PR USA. Bought shades for a Christmas gift and while buying them you were treated like a prince. One of the legs cam out damaged and the Store Manager refused to a-fix, 2- exchange and did not even consider a refund. One of the legs came off after 5 minutes of usage. When returning then you are treated as a thief. Will throw away my other two sets as I don’t want to advertise cheap brand and cheap customer service. Will never buy again. 02/02/19
1.4
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Customer service
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Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
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Price Affordability
Product or Service Quality
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Value for money
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Ray Ban Sunglasses
#1439107
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Jomashop - Worse customer service

Bought a Rey ben sunglasses. Lens came out of frame and frame turned color. Called for warranty and representative said since there price is low they do not have Rey ben warranty. I don't understand what price has to do with the warranty. It seems like they sell fake products and hiding from Rey ben lawsuit.
1.8
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
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Style and Design
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Ray Ban Sunglasses
#1405840
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Ray Ban - Replacement lense

The lenses of my sunglasses popped out and shattered.
Product
Ray Ban Sunglasses
#1379263
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This company is the worst to get your problems fixed with just one big run around DONT BUY THESE GLASSES THE WORST I had problems from day one, lenses falling out screws falling out all I got was a runaround numbers to call websites leading to know where, would never...
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Ray Ban Sunglasses
#1351638
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Ray Ban - Lens starting peeling
Ray Ban - Lens starting peeling
Ray Ban - Lens starting peeling
Dear sirs and madams I would like to inform you that I bought a pair of sun glasses (Rayban Kid’s collection) from a store in Athens Greece (Metaxas Optica, 20 Omonia Square, 10431, Athens, Greece ) in December 2017 and 7 months later they are destroyed (lens started...
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Ray Ban Sunglasses
I didn't like
  • Bad quality
#1331329
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Ray Ban - Design issue

Ray Ban - Design issue
Ray Ban - Design issue
I bought RB 3566-CH glasses at Macys Sunglass hut during 2017 Black Friday sale. The glasses got scratches where the arms are resting when i fold them. This is design flaw and expecting Ray Ban to replace my glasses at no cost. I tried reaching customer service and not able to get anybody on phone and the call is dropping.
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Ray Ban Sunglasses
#1295026
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Ray Ban - Not pleased

After owning my Costa Del Mar Brine frames in prescription for several years, I wanted to try Ray Ban's new Wayfarer frame in a sunglasses prescription. My prescription has a cylinder value of -4.25. I had no issues when I ordered my Costas in this value. Ray Ban said "Sorry we can't make them." Keep in mind, the Costas were a high base # wrap frame and the Wayfarers are an almost flat lens, so I KNOW it can be accommodated.
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Ray Ban Sunglasses
#1293566
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Ordered sunglasses from their US website for delivery to Los Angeles, CA. I placed the order on Saturday for estimated delivery of the following Tuesday. WAITING TO BE SHIPPED. Was supposed to be delivered yesterday. Checked my order. They still haven't even shipped...
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Anonymous
Anonymous

When did your order show up? Ordered mine on Sunday, was supposed to arrive today but website says waiting to be shipped

Product
Ray Ban Sunglasses
#1279449
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Ray Ban - ***

Never arrived no emails back
1.0
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Additional Fees
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Ray Ban Sunglasses
#1276656
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Bought a new pair of sunglasses from the Ray-Ban web site, $317.00! 4 days later one of the lenses popped out. Went back to the site to start the return process and could get no where with their system. Called several times and could get no help. One of the reps hung...
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1.0
Product
Ray Ban Sunglasses
I didn't like
  • Customer care and support brush off
#1269563
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