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I purchased a pair of Ray-Ban Jackie Ogh item number SG034 on my way from London to Marseille on board of BAA flight # 370 on November 12,2014.When I open and tried the glasses the side come apart.

Back in US on November 16, 2014 I thought it will be an easy fix. I called RayBan and was told to call their customer service at 1-800-343-5594 - which I did. They told me to bring the glasses to Lens Crafter as RayBan owes them and they will fix it or replace it. I did and LensCrafters said they can't fix it bcs it was a manufacturer defect.

I called again the CS and they told me to send them over to their address in GA.

After I spent GBR 110 which is the equivalent of $209 US dollars I have to send them by mail with insurance etc by mail and they will fix it.I don't want a refurbished pair of RayBan - I purchased them brand new and I want them replace with a new pair.

Review about: Ray Ban Sunglasses.

Reason of review: Damaged or defective.

Monetary Loss: $209.

Preferred solution: Deliver product or service ordered.

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Anonymous
#953842

Exact same experience, terrible customer service, Luxotica won't stand behind their product. After sending glasses in for warranty evaluation ($12.00 to send in traceable manner plus $12.50 for Luxotica to even look at them) they tell me that I can get them back untouched for no charge or I can send them another $35.00 for a temple piece that wasn't right in the first place. The last time I will ever buy Ray Ban!!!

Anonymous
Rensselaer, New York, United States #947059

put it a screw in it and your good to go.

Cost= $0.10

Anonymous
New York, New York, United States #914515

Had the same experience. Absolutely rotten customer service. Overpriced glasses that broke in a week and Ray Ban took no responsibility and refused to deal with me

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