Ray Ban - RayBan glasses Jackie Ogh - purchased defective and nobody wants to take charge

21 of 35 Ray Ban reviews

I purchased a pair of Ray-Ban Jackie Ogh item number SG034 on my way from London to Marseille on board of BAA flight # 370 on November 12,2014.When I open and tried the glasses the side come apart.

Back in US on November 16, 2014 I thought it will be an easy fix. I called RayBan and was told to call their customer service at 1-800-343-5594 - which I did. They told me to bring the glasses to Lens Crafter as RayBan owes them and they will fix it or replace it. I did and LensCrafters said they can't fix it bcs it was a manufacturer defect.

I called again the CS and they told me to send them over to their address in GA.

After I spent GBR 110 which is the equivalent of $209 US dollars I have to send them by mail with insurance etc by mail and they will fix it.I don't want a refurbished pair of RayBan - I purchased them brand new and I want them replace with a new pair.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service

Reason of review:
Damaged or defective
Preferred solution:
Deliver product or service ordered
Monetary loss:
$209
Product or service
Rayban Sunglasses
Review category
Eye and Ear Care
review #561758 by

Author wants to be contacted by the company. Learn more

Had an experience with Ray Ban? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 2 Yes 2
21 of 35 Ray Ban reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Melissa

Mar 04, 2015 #953842

Exact same experience, terrible customer service, Luxotica won't stand behind their product. After sending glasses in for warranty evaluation ($12.00 to send in traceable manner plus $12.50 for Luxotica to even look at them) they tell me that I can get them back untouched for no charge or I can send them another $35.00 for a temple piece that wasn't right in the first place. The last time I will ever buy Ray Ban!!!

0 0 Reply
Carol Burr

Dec 11, 2014 #914515 New York, New York, United States

Had the same experience. Absolutely rotten customer service. Overpriced glasses that broke in a week and Ray Ban took no responsibility and refused to deal with me

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Ray Ban. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Ray Ban.
Filing a new complaint about
×