Ray Ban
Ray Ban Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ray Ban has 2.0 star rating based on 323 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Ray Ban to a friend or colleague.
- Rating Distribution
Pros: Style, Great product, Glasses design.
Cons: Customer service, Bad communication, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ray Ban has 2.0 star rating based on 323 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Ray Ban to a friend or colleague.
- Rating Distribution
Pros: Style, Great product, Glasses design.
Cons: Customer service, Bad communication, Poor customer service.40% of users think that Ray Ban should improve its Customer Service.
75% of users say that they won't use Ray Ban in the future for similar services or products.Recent recommendations regarding this business are as follows: "0", "Stay away. While a website error is an innocent mistake, poor customer service is not.", "Don’t buy your product", "I will tell anyone I know to NIT purchase any ray ban’s product", "Let people speak to human beings".
Most users ask Ray Ban for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Ray Ban Reviews
"Kembalikan"
I want to return it, but he doesn't like it because there is no metal and the size is too small. I want to return it, but the service is good.
"Meta glasses"
This has gone on long enough. Ive been without my glasses for over a month and a half, and all Im asking for is a replacement of the exact same pair I...
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Verified Reviewer |
Albuquerque, New Mexico
No sound
My Ray-Ban meta has no sound to it. There's no mic to talk to me, but it still connects to the app and connects to the phone, but there is no sound.
- Works good good videos
- Battery life
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Verified ReviewerKembalikan
I want to return it, but he doesn't like it because there is no metal and the size is too small. I want to return it, but the service is good.
Preferred solution: Full refund
New York, New York
Defective product
I got the two frames from America is the best my prescription lens and ray ban which I am already attaching the videos and photos about those frames. They both frames broke on a temperature because of temperature and I just want to get my different frames on my money back thats what I want.
Im attaching my receipts with it. And one which I brought online, its a custom one broke.
Its Side. I have already put a picture on it and it has the warranty to.
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Verified Reviewer |
Beltsville, Maryland
Broken frame
Cheap plastic-made frame broke within 2 months, I am out of warranty now. Even dollar store glasses are stronger than Ray-Ban. They got bought by someone and are now made in China.
- Cheaply made
Preferred solution: Full refund
Roswell, Georgia
Meta glasses
This has gone on long enough. Ive been without my glasses for over a month and a half, and all Im asking for is a replacement of the exact same pair I originally purchasedthe Skyler frames.
Not some random alternative I didnt pick. Not a runaround. Just. The.
Same.
Glasses.
I had them for barely five weeks before they stopped working. Instead of a simple, reasonable exchange, Ray-Bans customer service has been a black hole no responses to emails, no one to talk to, and they just closed my case like its over.
I want my Skyler glasses replaced now please
Sartell, Minnesota
Resolved: Used wrong code
I used the 10$ code and the price went up so I deducted the code and placed the order with Apple Pay and it did not give me the 50% off price Childkare@***.com
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Verified ReviewerBroken sunglasses
Was wondering if I could get my favorite glasses repaired. I just want to talk with someone and not fill a form out. Pay $1, please can I have a number to call?
Preferred solution: Sunglasses repaired they were so expensive the arm broke off at the hinge please can you help I've emailed tone after time no answer back
Wilmington, Delaware
Incompetence
I purchased sunglasses and paid for express shipping. The site did not tell me the product was not in stock. Ray ban took my money within twenty four hours , but it's gonna take a week to get refunded.
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Verified Reviewer |
Akron, Ohio
Broken sunglasses
Was wondering if I could get my favorite glasses repaired? The arm on the right side broke off. They are my favorite sunglasses.
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Verified Reviewer |
Abu Dhabi, Abu Dhabi
Not satisfied with the support company provides.
I couldnt talk to the support because the number was only for people from US and canada . I really hoped that RAY BAN will be providing good customer support , but I was wrong about it .
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Verified Reviewer |
North Las Vegas, Nevada
My new Meta glasses do not work
Nothing happened they were shipped to me. I opened them up and they did not work tried to charge them and they still did not work.
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Verified Reviewer |
Bellevue, Washington
Defective glasses
One pair pealing and other pair sticking.call customer service but no response yet.
Sunglasses peeling off; bought 4 pairs. One is peeling and another one is sticking. How can I exchange or get my money back?
User's recommendation: Don’t buy your product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about return quality of product.
They never even answered me back that I know of them they never even addressed the issue
I haven't owned the sunglasses for long, just a couple of months. I bought Ray-Ban sunglasses because I wear them frequently and have often experienced them breaking due to my extensive usage. I even wear them on cloudy days. My mom had told me that Ray-Ban was the best source for quality sunglasses.
I paid $230.00 for them, deciding that it was worth the price if the quality was as great as my mom had claimed. However, after a couple of months, the arm broke off. I couldn't return them to Fingerhut since it had been a couple of months and their returns policy only covers a couple of months.
Therefore, I decided to superglue it, which worked for a while until it broke again a couple of weeks ago. I guess my question is, is there anything I can do about this, given that I paid a significant amount of money for them?
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
No he podido hacer un pago debido a la tarjeta bloqueada
Tengo un pedido pagado con klarna que hize via online y ahora no puedo seguir el pago porq la tarjeta esta bloqueado y no se donde cambiarla
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Verified ReviewerSunglass lens are peeling,a lifetime Warrenty ?
Well, I haven’t heard from them yet and never had to contact them before now! Love their glasses but would like to know if the glasses are guaranteed for life!
I have had several pairs of Ray Bans and I love them! But my latest pair of Ray Bans that I bought from Sunglass Hut years ago are peeling in lens area.
But arent they lifetime guarantee ? My lens is actually peeling. I keep them inside and use a cover for them at all times, so why? Can I get a replacement?
I am sending a picture of them in an attachment .
I appreciate your response and will send these back to you if that helps me to get a new pair or just repair the lens.
I have had several pair of Ray Bans and you dont want to lose a loyal customer, do you?
Yours truly,
Ms. Rene Bowling
- Usually stand behind their products no matter what
- Costly
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
San Carlos, California
Complaint
I bought an e gift card in March. My son in law tried to redeem it.
The store could not find the e-gift card in system.
Now Im told its going to take 7-10 days to reload. Totally unacceptable for
User's recommendation: I will tell anyone I know to NIT purchase any ray ban’s product
About
, , , ,
Ray Ban is an American brand of sunglasses which since 1999 is owned by Luxottica Group, Italy. The brand emerged the US market in 1937, specially developed for the US Air forces. Ray Ban lenses (APX ) are famous for their high level protection of eyes from harmful glares and rays, while being resistant to scratches and extra light. These would include B-15 XL, G-15 XLT, polarised and photochromic lenses. Among the most famous Ray Ban models are Aviators, Wayfarers and Balorama. Tom Cruise, Bob Dylan, John Kennedy, John Lennon and many others are among the many celebrities that contributed to the fame and advertisement of the brand.
Ray Ban is ranked 247 out of 3166 in Jewelry and Accessories category
USA
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