Ray Ban

I ordered the Ray Ban Metas back on Dec 14th 2023. I never received my order ups did not put my correct Apt number.

I informed Ray Ban that order was never received on Dec 20th 2023. They do an investigation and tell me they can not issue a refund because on ups tracking it states delivered and to open a claim with UPS. So I open a claim with UPS they take full responsibility for loosing the package. I send those documents to Ray Ban customer Service team I call them to make sure documents were received.

Ray Ban still states theres nothing they can do since the investigation on their end is final I ask them if they contacted UPS to see if the package was actually delivered to to me they state they cant disclose that information. I call Ups again they inform me they are issuing a refund I paid 316$ for these glasses and Ups is only issued a refund for 108$ to stay Ban on Feb 5th 2024 for them to refund me that money.

I call them today Feb 23, 2024 and they tell me they have no information on that when I tell them I have the documents and I can send it to them they tell me that there investigation is final and they can not issue me a refund. I have called multiple times I have informed UPS that Ray Ban is refusing to give me a refund and its not even the full amount of what I paid I do not know where to go from here

Almost no other company has their name on the outside of their frames - especially non-sunglass frames. It's also in bold relief, sticking out in full.

Versace, an intentionally vulgar, luxury, and high-prestige company, is perhaps alone in having their name fully on the outside. Not even they have it in bold relief sticking out noticeably on both sides. Very occasionally, a graphic logo is visible. A major store downtown in a major city had a veteran salesperson telling me many customers hate it.

How could they not? Who wants to be a double-sided billboard that one pays (a lot) to advertise on? Is Ray-Ban somehow the same as Versace? In what way would that be?

Their customer service is set up to take no complaints whatsoever. Not on the phone and their site email has a very restricted amount of characters one is allowed to write. Their arrogance and contempt for the customer are proclaimed to be a feature and not a bug. How do you feel about that?

Ray-Ban loudly interprets your reaction to mean you like it and want to be abused on an ongoing basis. No surprise that you're getting your wish.

Abusers whose business model is being aggressively contemptuous of customers in this way love a compliant masochist and Ray-Ban apparently has many. At least they've convinced themselves and/or rationalized that their profits are greater by acting this way. In my many years of sales & mkting experience, I've inevitably this kind of corporate behavior has almost always no persuasive data to back it up.

Much like the TV station logos many/most channels force you to endure while watching films. They do it because they can & never test if it alienates more than it increases goodwill & all resulting viewership. Institutionalized contempt is always pernicious. Far more so when it hurts the co.

doing it as much as their customers. That they can't help themselves makes it all the sadder. Denial & suppression is as common as it is self-destructive.

In groups perhaps especially corporate ones, it becomes a kind of cancer affecting all.

I was emailed concerning what I thought of Oakley glasses. They do not insist on exterior advertising on both sides & their cs could not possibly be worse than RB's refusal to have anybody available to give feedback to.

I apologize for sending this to you, but there is no email address for Ray Ban and the one on their site discourages all messages by not allowing any but a smallish paragraph to be sent. The phone number provided to the public discourages feedback even more so, and customer service people aren't encouraged to take feedback. Please refer this to the senior decision makers as highly and widely as possible (without one at the expense of the other). I'm in Canada, but the same issues apply elsewhere. I was looking at a mostly well-designed, bold frame design, RB8901. Two issues: the first is that even though the frame promises a bold, fresh, modern look, it only accomplishes this in three colors—all very subtle. You need more and bolder color in what is one of your bolder designs. Secondly, you are the only frame maker that insists on putting your advertising on the outside—on both sides—as well as in very bold, raised relief. Versace can get away with that because a vulgar, luxe, flashy look is their brand. Even Armani and those adjacent do not go near making their customers look like walking billboards, a sentiment held not just by me and all I know, and they know. The 30-year veteran at Lenscrafters in the Eaton Centre I spoke to, told me many customers expressed the same sentiment. You are not remotely a big ego brand like Versace who can (for some) get away with this—at the price you're charging far, FAR more so. Still, that would be a good part of the reason why the one frame in this series that's 50% off is sold out. Contempt for the customer is thus viscerally conveyed and felt by your branding the exterior in this way. Perhaps more so in Canada but really, felt everywhere. You also need to simulate a public visage where you look like you can convincingly simulate you care what customers think, and have customer service people who are easily available and can convey a modicum of emotional intelligence. Also, email that invites people to use it without severe restrictions on what's sent. I have decades of experience in sales and marketing, so none of this is said remotely lightly.

Sincerely,
John Penturn

I purchased a pair of Ray Ban Meta glasses over a month ago. I have contacted customer service many times only to be told what their policy is.

On the 6th of August it showed the package sitting in a factory in China. They told me to contact them on the 8th if there is no movement. I contacted them on the 8th only to be told to wait till the 16th and being reminded of their policy. The tracking now says Delayed I'm pretty sure the package is lost.

I have contacted them yesterday with no reply and today with no reply. We are talking about a $700 pair of glasses.

Their customer service is so bad and arrogant. Avoid buying from this crap company.