Skip to content
  • Login
Ray Ban

Ray Ban

www.ray-ban.com
What is your customer experience with Ray Ban?

Ray Ban Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Ray Ban has 2.0 star rating based on 323 customer reviews. Consumers are mostly dissatisfied.

  • 29% of users would likely recommend Ray Ban to a friend or colleague.

  • Rating Distribution
  • Pros: Style, Great product, Glasses design.
    Cons: Customer service, Bad communication, Poor customer service.

View full overview ›

Media from reviews

Ray Ban - Kembalikan
Ray Ban - Defective productRay Ban - Defective product - Image 2Ray Ban - Defective product - Image 3Ray Ban - Defective product - Image 4Ray Ban - Defective product - Image 5Ray Ban - Sunglass lens are peeling,a lifetime Warrenty ?
View all media ›

Top Ray Ban Reviews

Positive Review

"Kembalikan"

stars-rating stars-rating stars-rating stars-rating stars-rating

I want to return it, but he doesn't like it because there is no metal and the size is too small. I want to return it, but the service is good.

Critical Review

"Meta glasses"

stars-rating stars-rating stars-rating stars-rating stars-rating

This has gone on long enough. Ive been without my glasses for over a month and a half, and all Im asking for is a replacement of the exact same pair I...

Show reviews that mention
glasses customer service customer service sunglasses order pair coupon code store money
Filter review
Sort by
Rayes A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albuquerque, New Mexico

No sound

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My Ray-Ban meta has no sound to it. There's no mic to talk to me, but it still connects to the app and connects to the phone, but there is no sound.

View full review
Loss:
$249
Pros:
  • Works good good videos
Cons:
  • Battery life
Agus D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Kembalikan

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ray Ban - Kembalikan

I want to return it, but he doesn't like it because there is no metal and the size is too small. I want to return it, but the service is good.

View full review

Preferred solution: Full refund

Anonymous
map-marker New York, New York

Defective product

Ray Ban - Defective product
Ray Ban - Defective product - Image 2
Ray Ban - Defective product - Image 3
Ray Ban - Defective product - Image 4
Ray Ban - Defective product - Image 5

I got the two frames from America is the best my prescription lens and ray ban which I am already attaching the videos and photos about those frames. They both frames broke on a temperature because of temperature and I just want to get my different frames on my money back thats what I want.

Im attaching my receipts with it. And one which I brought online, its a custom one broke.

Its Side. I have already put a picture on it and it has the warranty to.

View full review
Davinder S Yae

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Beltsville, Maryland

Broken frame

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Cheap plastic-made frame broke within 2 months, I am out of warranty now. Even dollar store glasses are stronger than Ray-Ban. They got bought by someone and are now made in China.

View full review
Loss:
$159
Cons:
  • Cheaply made

Preferred solution: Full refund

Anonymous
map-marker Roswell, Georgia

Meta glasses

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This has gone on long enough. Ive been without my glasses for over a month and a half, and all Im asking for is a replacement of the exact same pair I originally purchasedthe Skyler frames.

Not some random alternative I didnt pick. Not a runaround. Just. The.

Same.

Glasses.

I had them for barely five weeks before they stopped working. Instead of a simple, reasonable exchange, Ray-Bans customer service has been a black hole no responses to emails, no one to talk to, and they just closed my case like its over.

I want my Skyler glasses replaced now please

View full review
Resolved
Denzel Myf
map-marker Sartell, Minnesota

Resolved: Used wrong code

I used the 10$ code and the price went up so I deducted the code and placed the order with Apple Pay and it did not give me the 50% off price Childkare@***.com

View full review
Trulee B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken sunglasses

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Was wondering if I could get my favorite glasses repaired. I just want to talk with someone and not fill a form out. Pay $1, please can I have a number to call?

View full review

Preferred solution: Sunglasses repaired they were so expensive the arm broke off at the hinge please can you help I've emailed tone after time no answer back

Anonymous
map-marker Wilmington, Delaware

Incompetence

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I purchased sunglasses and paid for express shipping. The site did not tell me the product was not in stock. Ray ban took my money within twenty four hours , but it's gonna take a week to get refunded.

View full review
Trulee B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Akron, Ohio

Broken sunglasses

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Was wondering if I could get my favorite glasses repaired? The arm on the right side broke off. They are my favorite sunglasses.

View full review
Arshu A Bdh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Abu Dhabi, Abu Dhabi

Not satisfied with the support company provides.

I couldnt talk to the support because the number was only for people from US and canada . I really hoped that RAY BAN will be providing good customer support , but I was wrong about it .

View full review
Teresa C Pao

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Las Vegas, Nevada

My new Meta glasses do not work

Nothing happened they were shipped to me. I opened them up and they did not work tried to charge them and they still did not work.

View full review
Mita S Pov

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Defective glasses

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Dec 18, 2024

One pair pealing and other pair sticking.call customer service but no response yet.

Original review Dec 10, 2024

Sunglasses peeling off; bought 4 pairs. One is peeling and another one is sticking. How can I exchange or get my money back?

View full review

User's recommendation: Don’t buy your product

Danielle B Xep

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question about return quality of product.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Dec 30, 2024

They never even answered me back that I know of them they never even addressed the issue

Original review Nov 08, 2024
I bought a pair of Ray-Ban sunglasses from the site Fingerhut using their credit card. Although I haven't yet visited Fingerhut, I decided to approach you guys first (straight to the source).

I haven't owned the sunglasses for long, just a couple of months. I bought Ray-Ban sunglasses because I wear them frequently and have often experienced them breaking due to my extensive usage. I even wear them on cloudy days. My mom had told me that Ray-Ban was the best source for quality sunglasses.

I paid $230.00 for them, deciding that it was worth the price if the quality was as great as my mom had claimed. However, after a couple of months, the arm broke off. I couldn't return them to Fingerhut since it had been a couple of months and their returns policy only covers a couple of months.

Therefore, I decided to superglue it, which worked for a while until it broke again a couple of weeks ago. I guess my question is, is there anything I can do about this, given that I paid a significant amount of money for them?
View full review
Loss:
$230

Preferred solution: Full refund

Ana Drissmer R

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

No he podido hacer un pago debido a la tarjeta bloqueada

Contains 1 confidential file for company representatives

Tengo un pedido pagado con klarna que hize via online y ahora no puedo seguir el pago porq la tarjeta esta bloqueado y no se donde cambiarla

View full review
Rene B Gwv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sunglass lens are peeling,a lifetime Warrenty ?

Ray Ban - Sunglass lens are peeling,a lifetime Warrenty ?
Ray Ban - Sunglass lens are peeling,a lifetime Warrenty ? - Image 2
Updated by user Aug 10, 2024

Well, I haven’t heard from them yet and never had to contact them before now! Love their glasses but would like to know if the glasses are guaranteed for life!

Original review Aug 05, 2024

I have had several pairs of Ray Bans and I love them! But my latest pair of Ray Bans that I bought from Sunglass Hut years ago are peeling in lens area.

But arent they lifetime guarantee ? My lens is actually peeling. I keep them inside and use a cover for them at all times, so why? Can I get a replacement?

I am sending a picture of them in an attachment .

I appreciate your response and will send these back to you if that helps me to get a new pair or just repair the lens.

I have had several pair of Ray Bans and you dont want to lose a loyal customer, do you?

Yours truly,

Ms. Rene Bowling

View full review
Pros:
  • Usually stand behind their products no matter what
Cons:
  • Costly

Preferred solution: Deliver product or service ordered

Caydee Kzy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Carlos, California

Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I bought an e gift card in March. My son in law tried to redeem it.

The store could not find the e-gift card in system.

Now Im told its going to take 7-10 days to reload. Totally unacceptable for

View full review

User's recommendation: I will tell anyone I know to NIT purchase any ray ban’s product

About

Related Companies

Luxottica, LensCrafters, Pearle Vision, Sunglass Hut, Target Optical

Summary

Ray Ban is an American brand of sunglasses which since 1999 is owned by Luxottica Group, Italy. The brand emerged the US market in 1937, specially developed for the US Air forces. Ray Ban lenses (APX ) are famous for their high level protection of eyes from harmful glares and rays, while being resistant to scratches and extra light. These would include B-15 XL, G-15 XLT, polarised and photochromic lenses. Among the most famous Ray Ban models are Aviators, Wayfarers and Balorama. Tom Cruise, Bob Dylan, John Kennedy, John Lennon and many others are among the many celebrities that contributed to the fame and advertisement of the brand.

Ray Ban reviews and complaints

Ray Ban is ranked 247 out of 3166 in Jewelry and Accessories category

Area Served

USA

Payment Methods

MasterCardVISAPayPal

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article