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I ordered a pair of Ray Ban sunglasses from the official Ran Ban site on June 9, they were too small so I returned them on June 16. They received them on June 19. I waited a week with no confirmation from them so I called customer service, yes they received the glasses...
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3.3
I liked
  • Sunglasses
I didn't like
  • Unacceptable time to refund
#1075942
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Ordered item online, delivered in 2 days. They were not as expected, so they were returned the next day, following their return process. The return was received 6/2/17. 10 days later, no credit, no email. I sent email inquiring about the refund - no answer. I contacted...
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1.6
I didn't like
  • Unacceptable time to refund
#1061115
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Ray Ban - Never seem to get my order

Placed order. They cancelled order. No notifications/ they said they'd send a coupon code via email for 30% off. Never received. Re ordered. They granted a 25% disc. Received email 30 min later. Order was cancelled AGAIN- no reason offered. Ugh. Done with these people.
4.0
Details
Value for money
#1058922
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I spent a month placing three orders none of which were filled. Customer "service" finally told me to order somewhere else. I was promised call backs and emails. None ever came, they were friendly and nice and did nothing they promised. I once got to a supervisor...
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1.0
#1055029
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I normally don't write reviews but my experience with Ray Ban was abysmal. I ordered a pair of rb5277 glasses on April 18th, but never got an email saying the item has shipped. Item was supposed to take 3 days to arrive but never did. Two days after this, I called CS...
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1.7
#1043902
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I placed an order in December, returned it with all proof as directed and can prove it was received at the warehouse. After many emails and an overseas phone call for over half an hour I have been promised a refund several times. It is now April and they have still not...
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1.0
#1038781
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I ordered a pair of ray-ban sunglasses on a Sunday night for my vacation on Friday. Of course, I only ordered it because the estimated arrival day was that Wednesday, which gives me 2 extra days to be safe. Wednesday rolls along, the sunglasses are STILL not shipped...
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#1030217
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I will never buy from Ray Bans again. I ordered a pair of sunglasses on their website in November. Apparently the glasses were damaged while in transit. I never received my glasses and have called customer service multiple times. All they say is they will put in a...
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1.0
#1009703
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I have been a Ray Ban user for decades and for the most part have been happy with my purchases. I recently had a pair of sunglasses stolen so I purchased new sunglasses ... exact same ones ... a few months ago. Over the holidays one of the lenses just fell out while I...
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1.8
I didn't like
  • Warranty and customer service
#986093
Reply to reviews
I ordered sunglasses from a Ray-Ban web site. In November 2016 while they had a special price. The order on line said expect delivery 12-5-2016 the status was pending. I contacted them multiple times. First they said the sunglasses were delayed because they were coming...
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1.0
#982259
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