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I got a pair of ray ban aviators, and less than two months later a lens fell out and broke due to defective manufacture. I reached out to their owners, luxottica, expecting a quick and easy replacement. They jerked me around for weeks, and then finally told me to go...
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Anonymous
Anonymous

I have trying for over a week to get through on 1-800-343-5594, however this number is no longer in service!! only need a $28 lense...I guess after reading these reviews, the ...

1.9
Portage, Wisconsin
#873069
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I just received my Ray-Ban Aviators that I customized from their website. They came perfectly packaged, brand new and everything I wanted was there. I was supposed to recieve my glasses in a week but they came 10 days before expected even though they are made in Italy...
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4.8
#870723
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I ordered a sun glasses case from rayban (the old one broke) a month ago. The order confirmation states that I should get it a week from the date I ordered but a month later I have yet to even receive the shipping notification. Contacting the custom support provides no...
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antsky
antsky

Nevermind, i just checked my credit card bill they have not charged me yet.so instead of "Ray Ban - Took my money and never get back to me", it should be "Ray Ban - Received m...

1.2
I didn't like
  • Customer service
  • Lack of communication
#859676
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Ray Ban - Poor quality
After about one year, my RayBan sunglasses are starting to perish quite badly on the earpieces. What really poor quality indeed. This makes me wonder is just purchasing a less expensive pair was not the correct answer in the first place. A less expensive pair would...
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Anonymous
jjvcirino

The exaclty samething has happend with my fuc*** RayBan sunglass I bought in Paris in 2012. RayBan never more.

#768712
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My order was apparently delivered by UPS on 4 December, they have advised me that they delivered it to another address, as I was not in to sign for it, I was in to sign though. They completed the tracking, but the information they gave me was incorrect. The parcel...
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#751526
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Glasses kept tilting to the right side when you wore them. Had to go in-store a few times to fix as it kept returning to the same uneven angle. Went into the warranty store which fixed it, but after 1-2 wears, it became loose again and started slipping down my nose. I...
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I didn't like
  • Returns
  • Customer service
#751448
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I wanted t order a pair of Ray Bans. It took their product team over a week to confirm some information on the lenses. Then when the order was placed the courier could not follow simple instructions. When I eventually got the glasses they had sent the wrong ones and...
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#722287
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I have a pair of ray bans that i liked and paid 180 bucks for. The temple arm came out of the hinge leaving a flange in the hinge. I called customer service to get a replacement part and they refused to send it saying they could only send the screw that i would...
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2.6
#674981
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I had ordered twice. both times the order was canceled. I called twice. first time the guy said I would have to reorder and gave the reason that because i tried to order 2 days before and didn't have the balance to make the purchase. So I waited a week and ordered...
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Anonymous
Anonymous

Ray-Ban also cancelled my order, three times. I called them, and they said "we don't ship to freight forwarding addresses".The reason I ordered online is because I wanted to c...

1.4
#652028
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I bought a lovely and expensive pair of Ray Ban polarised sunglasses. After a year, the lens started bubbling and peeling, I got in touch with Ray Ban and they say this is because they have been in touch with saltwater and the guarantee does not cover this. I find it...
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Anonymous
Anonymous

The exact same thing happened to me!! I tweeted them but no response. It seems crazy that they see this as a legit excuse when more often than not, at some point, you'll be we...

I didn't like
  • Quality
  • Customer service
#651077
Reply to reviews